Now Hiring - Homebuyer Concierge in Charleston, SC

Summary of Position Requirements

• Serve as the Buyers’ point of contact once escrow has been opened throughout the construction and closing process
• Drive Backlog Management by calling Buyers and coordinating transactions through the close of escrow
• Set clear and concise expectations with Buyers that support Lennar processes and policies
• Provide Buyers with relevant timely updates on the status of their build and help answer all questions or concerns.
• Capture all Backlog management activity in SalesForce
• Coordinate introductions and meetings between the Buyer, Mortgage, Title, Design Center, Construction, Sales and Closing departments
• Generate referrals and leads through customer interaction and communication

• Prepare and/or update all related transaction documents generated through Salesforce in advance of signing
• Ensure all sales files and necessary documents are complete/signed, compliant, and close successfully
• Ensure all items in the DocuSign queue are completed and current
• Provide real-time feedback and analytics to Sales and Closing department regarding sales activities and Backlog Management
• Manage contingency file follow-up
• Ensure homebuyers are meeting financing requirements outline in their purchase agreements, both mortgage application and conditional Loan Approval deadlines
• Schedule Dusty Shoe Walk with coordination of the Construction Manager and Homebuyer prior to closing
• Coordinate NHO, Celebration, Zero-Defect Sign-off and Key Release with the Construction Manager, Buyer, Escrow, and Mortgage Company

• High School Diploma or equivalent required; Bachelor’s Degree preferred
• Real Estate License required
• Minimum 1 year experience supporting a real estate sales team preferred
• High level Customer Service in high volume business environment
• Intermediate or greater proficiency in Microsoft Office, Teams, Zoom and/or other communication platforms
• Professional appearance and demeanor with ability to utilize technology for virtual meetings and videos
• Ability to adapt quickly and maintain a positive attitude in a fast-paced and ever-changing environment
• Excellent verbal & written communication skills
• Attention to detail and excellent organization skills
• Valid Driver’s License and auto insurance coverage required
• Ability to follow directions from supervisor, adhere to company processes and policies, and accept constructive criticism
• May require some attendance outside of office at homeowner and/or corporate events